For property managers and co-hosts
Airbnb property management support that scales with your portfolio
Grow from ten listings to a hundred without hiring locally for every shift. A dedicated Vero team runs the guest-facing and back-office work behind your short-term rental business.
- 120+Luxury properties managed
- 8,500+Guests hosted and assisted
- 24/7Shift coverage on your time zone
- 100%In-house, on-site, supervised team
What we take off your team
We plug into your existing processes and systems, then cover the work you choose.
Round-the-clock guest support
Guest messaging across every channel, around the clock, with clear escalation to your on-the-ground team.
Turnover and field coordination
Cleaning schedules, maintenance requests, inspections and supplier follow-ups managed against your calendar.
Back-office admin
Reservation data, invoices, expense tracking, damage claims and record keeping kept accurate and up to date.
Owner reporting
Regular performance summaries and owner updates prepared from your PMS and accounting data.
Listing and channel management
Listing updates, calendar sync checks and rate changes in your channel manager or pricing tool.
Reviews and reputation
Review monitoring, responses and post-stay follow-ups that protect your ratings across platforms.
Built for growing rental businesses
- Specialists, not generalists. Short-term rentals are our longest-running specialism, with 120+ luxury properties supported and 8,500+ guests assisted to date.
- A team, not a single hire. Shifts, backup cover and a supervisor come built in, so service never depends on one person.
- Scales with you. Add properties, hours or new tasks as you grow. We add trained people to your team as volume increases.
- Works in your systems. We are trained on your PMS, channel manager, messaging templates and standard operating procedures.
- Confidential and secure. NDAs, role-based access and clear data-handling rules protect your owners, guests and business.
How getting started works
Discovery call
We learn how your business runs, the tasks you want covered and the hours you need.
Team setup
We select and train your team on your tools, tone of voice and processes.
Go live
Your team starts working shifts, with a supervisor overseeing quality from day one.
Ongoing reporting
Regular check-ins and reports keep you in control without having to manage the details.
Why property managers outsource to a dedicated remote team
Short-term rental work never stops: guests message at all hours, turnovers happen every day and owners expect regular updates. Hiring locally for 24/7 cover is expensive and hard to staff. A dedicated remote team in a different time zone covers the overnight and weekend hours naturally, at a fraction of the cost of local hires, while your local team focuses on the properties themselves.
How a Vero team fits into your operation
- We map your workflow. On a discovery call we learn your systems, standards and the tasks you want covered.
- We build and train your team. Your assistants learn your tools, templates and escalation rules before going live.
- We go live with supervision. A supervisor monitors quality from day one, and you get regular reporting.
Want the bigger picture first? Read Airbnb virtual assistant vs co-host vs property manager or see what an Airbnb virtual assistant does.
Airbnb is a trademark of Airbnb, Inc. Vero Global Solutions is an independent service provider and is not affiliated with or endorsed by Airbnb.
Scale your portfolio without scaling your stress
Tell us how many properties you manage and where the work piles up. We'll show you how a Vero team would cover it.