AI guest messaging vs a human Airbnb virtual assistant
AI tools can now answer guest messages automatically. Here is what they do well, where they fall short, and why the best hosts combine them with people.
Dedicated remote teams for admin, customer support and Airbnb guest management
Smart Solutions.Global Impact.
A dedicated, in-house team that runs your admin, customer support, outbound calls and day-to-day operations as if it were sitting in your own office, at a fraction of the cost.
Global Reach
Serving clients across time zones, day and night.
Trusted Partnerships
Long-term teams, not rotating freelancers.
Innovative Solutions
Modern tools, clear processes, measurable output.
Business Growth
Free your local team to focus on what grows revenue.
- 120+Luxury properties managed
- 8,500+Guests hosted and assisted
- 24/7Shift coverage on your time zone
- 100%In-house, on-site, supervised team
What we take off your plate
See all servicesAdmin & Back-Office SupportReliable day-to-day admin so your team can focus on growing the business.Customer SupportFriendly, professional support for your customers by phone, chat and email.Short-Term Rental & Hospitality SupportSpecialist guest messaging, booking support and operations coordination for short-term rental and hospitality businesses.Dedicated Virtual AssistantsA trained assistant working your hours, taking the day-to-day tasks off your desk.Outbound CallingProfessional outbound calls for lead follow-up, confirmations and customer outreach.
Industry focus
Specialists in short-term rentals
Our team has supported a portfolio of more than 120 luxury properties and, to date, has virtually hosted and assisted over 8,500 guests. We know the rhythm of enquiries, check-ins, turnovers and reviews, so if you run rentals or serviced apartments, we can have a trained team working on your platforms quickly.
See our Airbnb virtual assistant service- Guest messaging across booking platforms, day and night
- Check-in instructions and mid-stay issue handling
- Cleaner and maintenance coordination
- Review management and listing updates
Why businesses choose Vero
You get people, not a ticket queue. A Vero team is made up of our own staff, working from our own managed office and supervised by us.
- Trained in-house staff
- Every team member is our employee, trained by us and working from our managed office, not a freelancer working from home.
- Coverage on your clock
- Shifts are planned around your business hours and your customers' time zones, including evenings and weekends.
- Real cost savings
- Get experienced, English-speaking support for a fraction of what an equivalent local hire costs.
- Secure by default
- NDAs, role-based access to your systems and clear data-handling rules for every team member.
How it works
From first call to a working team, usually within a few weeks.
Discovery call
We learn how your business runs, the tasks you want covered and the hours you need.
Team setup
We select and train your team on your tools, tone of voice and processes.
Go live
Your team starts working shifts, with a supervisor overseeing quality from day one.
Ongoing reporting
Regular check-ins and reports keep you in control without having to manage the details.
Industries we serve
- Short-term rentals & hospitality
- Real estate & property management
- E-commerce & retail
- Professional services
- Travel & tourism
- Startups & small businesses
From the blog
All articlesAirbnb virtual assistant vs co-host vs property manager
What each one does, how they are usually paid and which fits your short-term rental business, with a side-by-side comparison.
What does an Airbnb virtual assistant do? Full task list
Every task an Airbnb virtual assistant can take off your plate, from first enquiry to review response, grouped by stage of the guest stay.
Ready to build your dedicated remote team?
Book a free consultation and we'll show you exactly how Vero can take work off your plate.