Airbnb and short-term rental support
Airbnb virtual assistants who answer every guest, day and night
A dedicated, trained team that runs guest messaging, bookings, reviews and turnover coordination for your Airbnb, Vrbo and Booking.com listings, so you can stop living in your inbox.
- 120+Luxury properties managed
- 8,500+Guests hosted and assisted
- 24/7Shift coverage on your time zone
- 100%In-house, on-site, supervised team
What your Airbnb virtual assistant handles
Pick the tasks you want covered. We build your team and shifts around them.
Guest messaging
Fast, friendly replies to enquiries, pre-booking questions and in-stay messages across every platform you list on, in your house tone.
Bookings and reservations
Booking confirmations, special requests, date changes and cancellations handled accurately and on time.
Check-in and check-out
Arrival instructions, access codes, house rules and departure reminders sent at the right moment for every stay.
Issue handling
When something goes wrong mid-stay, we calm the guest, troubleshoot remotely and dispatch your local contacts.
Cleaner and maintenance coordination
Turnovers scheduled around your calendar, cleaners and handymen briefed, and jobs followed up until they are done.
Reviews and listing upkeep
Review requests and thoughtful responses, plus calendar, pricing-tool and listing updates when you need them.
Why hosts choose Vero
- Proven in short-term rentals. Our team has supported a portfolio of 120+ luxury properties and assisted more than 8,500 guests to date.
- Our own staff, not freelancers. Every assistant is a trained Vero employee working from our managed office, with a supervisor checking quality.
- Coverage on your clock. Shifts planned around your time zone, 7 days a week, including evenings, weekends and overnight.
- Your tools, your tone. We work inside your PMS, channel manager and messaging templates, and learn how you like guests to be looked after.
- Secure by default. NDAs, role-based access to your accounts and clear data-handling rules for every team member.
How getting started works
Discovery call
We learn how your business runs, the tasks you want covered and the hours you need.
Team setup
We select and train your team on your tools, tone of voice and processes.
Go live
Your team starts working shifts, with a supervisor overseeing quality from day one.
Ongoing reporting
Regular check-ins and reports keep you in control without having to manage the details.
What is an Airbnb virtual assistant?
An Airbnb virtual assistant is a remote team member who handles the day-to-day work of running a short-term rental: answering guests, managing reservations, sending check-in details, coordinating cleaners and keeping reviews and listings in shape. Instead of answering messages yourself at midnight, a trained assistant does it for you, following your rules and escalating anything that needs your decision.
Who it is for
- Hosts with a few listings who want their evenings and weekends back.
- Co-hosts and property managers growing their portfolio without hiring locally for every shift.
- Serviced apartment and boutique stay operators who need reliable cover across time zones.
How Vero is different
Most hosts start with a freelancer and run into the same problems: missed messages when that one person is offline, no backup during holidays, and no one checking the quality of replies. A Vero team is built to avoid all three. Your assistants are our own employees, they work in supervised shifts, and there is always cover when someone is away.
Read more on our blog: why short-term rental operators outsource guest communication and how to hire an Airbnb virtual assistant.
Airbnb is a trademark of Airbnb, Inc. Vero Global Solutions is an independent service provider and is not affiliated with or endorsed by Airbnb.
Hand your guest inbox to a team that never sleeps
Tell us about your listings and the hours you need covered. We'll recommend the right team, usually live within a few weeks.